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HP Care Pack, 5Y NBD DL36X SUPPORT (UA007E)

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HP Care Pack, 5Y NBD DL36X SUPPORT (UA007E)

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Количество

Поръчвам

Каталожен номер: 21393

Coverage     HP Hardware Support Onsite Service provides coverage for HP or Compaq branded hardware products and all HP-supplied internal components (such as HP Jetdirect cards, memory, and CD-ROMs), as well as attached HP or Compaq branded accessories purchased together with the main product, such as mouse, keyboard, docking station, and external monitors of 22'' or less. For some servers and storage products, CPUs, disks, and other major internal and external components will be covered if support has been configured accordingly and they are listed in the contract's equipment list (if applicable). For HP Care Pack Services with ''desktop/workstation/thin client/notebook-only'' coverage, external monitors and docking stations will not be covered under the service. Coverage for eligible multivendor systems includes all standard vendor-supplied internal components and the external monitor, keyboard, and mouse. Consumable items including, but not limited to, batteries and Tablet PC pens, maintenance kits, and other supplies, as well as user maintenance and non-HP devices, are not covered by this service.
Service Features     Once the Customer has placed a service request via a designated HP support telephone number, HP will work with the Customer during the coverage window to isolate the hardware problem and to remotely troubleshoot, remedy, and resolve the problem with the Customer. Prior to any onsite assistance, HP may initiate and perform remote diagnostics using electronic remote support tools (where available) to access covered products, or HP may use other means available to facilitate remote problem resolution. Where necessary, onsite assistance will be provided by an authorized HP representative. Regardless of the Customer's coverage window, problems with covered hardware can be reported to the HP Solution Center via telephone or electronically, as locally available, 24 hours a day, 7 days a week. HP will acknowledge the receipt of the service request and notify the local HP field office at the next coverage window. HP retains the right to determine the final resolution of all reported problems. Onsite response times or call-to-repair times, as applicable, for service requests submitted electronically or outside of the coverage window may vary. For technical hardware issues that cannot, in HP's judgment, be resolved remotely, an HP authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain printers, PCs, ProLiant servers, Intel Pentium- and Xeon processor-based servers, and networking and storage products, HP may, at its sole discretion, elect to replace such products in lieu of repairing them. Replacement products are new or functionally equivalent to new in performance. Replaced products become the property of HP. In addition, HP may install available engineering improvements to help the Customer ensure proper operation of the hardware products and maintain compatibility with HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware updates that, in the opinion of HP, are required to return the covered product to operating condition or to maintain supportability by HP. HP will provide HP-supported parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Replacement parts are new or functionally equivalent to new in performance. Replaced parts become the property of HP.
Shelf life     At the discretion of HP, service will be provided using a combination of remote diagnosis and support, services delivered onsite, and other service delivery methods. Other service delivery methods may include the delivery via a courier of customer-replaceable parts such as a keyboard, a mouse, other parts classified as Customer Self Repair parts, or an entire replacement product. HP will determine the appropriate delivery method required to provide effective and timely Customer support. An onsite response time will not apply if the service can be delivered using remote diagnosis, remote support, or other service delivery methods described above. Activities such as, but not limited to, the following are excluded from this service: Backup, recovery and support of the operating system, other software, and data Operational testing of applications, or additional tests requested or required by the Customer Troubleshooting for interconnectivity or compatibility problems Support for network-related problems Services required due to failure of the Customer to incorporate any system fix, repair, patch, or modification provided to the Customer by HP Services required due to failure of the Customer to take avoidance action previously advised by HP Exclusions to the accidental damage protection service feature option Services required due to failure of the Customer to take avoidance action previously advised by HP Exclusions to the accidental damage protection service feature option Accidental damage protection does not cover the following: Damage caused by failure to provide manufacturer's recommended maintenance or operating specifications Damage due to war or nuclear incident, terrorism, unauthorized attempts to repair the product, use of damaged or defective media Data loss or corruption; business interruptions; obsolescence; cosmetic damage; rust; change in color, texture, or finish; wear and tear; gradual deterioration Error in design, construction, product programming, or instructions to the product Fraud, theft, unexplained or mysterious disappearance, misuse, abuse, or willful act Alteration or modification of the product in any way
Travel Zone     All response times apply only to sites located within 100 miles or 160km of an HP designated support hub. Travel to U.S. sites located within 200 miles (320 km) of an HP designated support hub is provided at no additional charge. If the site is located more than 200 miles (320 km) from the HP designated support hub, response times will be adjusted and additional travel charges may apply. For travel to Canadian sites outside the 160 km radius of an HP designated support hub, response times will be adjusted and additional travel charges will be applied. Travel charges will also apply for any site that requires overnight lodging, non-automobile mode of transportation (i.e., airplane), or extraordinary travel circumstances.

Extended specifications

Optional Service Features - Accidental damage protection     For eligible products, specific service levels may be offered with accidental damage protection. Where accidental damage protection applies, the Customer receives protection against accidental damage to the covered hardware product as part of this service. Accidental damage is defined as physical damage to a product caused by or resulting from a fortuitous incident. Covered perils include non-intentional liquid spills in or on the unit, drops, falls, and electrical surge. This includes damaged or broken liquid crystal displays (LCDs), or broken parts. Accidental damage protection does not cover theft, loss, damage caused by a vehicle accident or act of God, normal wear, consumables, intentional acts of damage, or other exclusions, as detailed in the ''Service limitations'' section. Major parts replacement is subject to certain limitations as detailed in the ''Service limitations'' section.
Optional Service Features - Defective media retention     For eligible products, this service feature option allows the Customer to retain defective hard disk drive components that the Customer does not want to relinquish due to sensitive data contained within the disk (''Disk Drive'') covered under this service. All Disk Drives on a covered system must participate in the defective media retention. Notwithstanding anything to the contrary in this document or the HP Single Order Terms for Support, HP waives the right to take possession and title of a defective Disk Drive covered by the defective media retention service feature option in the event a replacement product is delivered by HP to the Customer. The Customer will retain all defective Disk Drives supported by HP under the HP support agreement.
Optional Service Features - Desktop/Workstation/ Thin client/Notebook- only coverage     For eligible PC products, the Customer may choose desktop/workstation/thin client/notebook-only coverage. HP Care Pack services with this coverage do not extend the specified service level to the external monitor or docking station.
Optional Service Features - Page allowance     Some printer products may be available with a maximum page allowance. Page count for any given printer is defined as the number of standard pages (printed or plain) that have passed through such printer’s print engine, as recorded on the test page. Different paper sizes and print options may be associated with different standard page equivalent values in order to calculate the page count. For printers that require HP installation, the contract term begins on the date of installation of such printers at the Customer site. Where page allowances apply, the support coverage ends when either the end of the contract term has been reached or the page count has exceeded the maximum page allowance, whichever occurs first. Should the Customer exceed the maximum page allowance before the end of the contract term, any further services provided during the contract term will be billed at HP’s then-current time and materials rate, unless another Care Pack has been purchased by the time the services are provided.
Service Level Options - 4-hour response, extended business hours (13x5)     Service is available during the coverage window, 13 hours per day, between 8:00 a.m. and 9:00 p.m. local time, Monday through Friday excluding HP holidays.An HP authorized representative will arrive at the Customer's site during the coverage window to begin hardware maintenance service within 4 hours of the service request being logged. The 4-hour response time is measured during the coverage window only. For service requests received after 5:00 p.m. local time, the response time may be carried over to the next coverage window.
Service Level Options - 4-hour response, standard business hours (9x5)     Service is available during the coverage window, 9 hours per day, between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday excluding HP holidays.An HP authorized representative will arrive at the Customer's site during the coverage window to begin hardware maintenance service within 4 hours of the service request being logged. The 4-hour response time is measured during the coverage window only. For service requests received after 1:00 p.m. local time, the response time may be carried over to the next coverage window.
Service Level Options - Next-day response, standard business hours (9x5)     Service is available during the coverage window, 9 hours per day, between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday excluding HP holidays.An HP authorized representative will arrive at the Customer's site during the coverage window to begin hardware maintenance service the next coverage day after the service request has been logged. Service requests received outside the coverage window will be logged the next coverage day and serviced within the following coverage day. Service is available during the coverage window, 9 hours per day, between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday excluding HP holidays.An HP authorized representative will arrive at the Customer's site during the coverage window to begin hardware maintenance service the next coverage day after the service request has been logged. Service requests received outside the coverage window will be logged the next coverage day and serviced within the following coverage day.
Service Level Options - Third-day onsite response, standard business hours (9x5)     Service is available during the coverage window, 9 hours per day, between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday excluding HP holidays.An HP authorized representative will arrive at the Customer's site during the coverage window to begin hardware maintenance service the third coverage day after the service request has been logged. Service requests received outside the coverage window will be logged the next coverage day and serviced within the following 3 coverage days.
Service Limitations     At the discretion of HP, service will be provided using a combination of remote diagnosis and support, services delivered onsite, and other service delivery methods. Other service delivery methods may include the delivery via a courier of customer-replaceable parts such as a keyboard, a mouse, other parts classified as Customer Self Repair parts, or an entire replacement product. HP will determine the appropriate delivery method required to provide effective and timely Customer support. An onsite response time will not apply if the service can be delivered using remote diagnosis, remote support, or other service delivery methods described above. Activities such as, but not limited to, the following are excluded from this service: Backup, recovery and support of the operating system, other software, and data Operational testing of applications, or additional tests requested or required by the Customer Troubleshooting for interconnectivity or compatibility problems Support for network-related problems Services required due to failure of the Customer to incorporate any system fix, repair, patch, or modification provided to the Customer by HP Services required due to failure of the Customer to take avoidance action previously advised by HP Exclusions to the accidental damage protection service feature option Services required due to failure of the Customer to take avoidance action previously advised by HP Exclusions to the accidental damage protection service feature option Accidental damage protection does not cover the following: Damage caused by failure to provide manufacturer's recommended maintenance or operating specifications Damage due to war or nuclear incident, terrorism, unauthorized attempts to repair the product, use of damaged or defective media Data loss or corruption; business interruptions; obsolescence; cosmetic damage; rust; change in color, texture, or finish; wear and tear; gradual deterioration Error in design, construction, product programming, or instructions to the product Fraud, theft, unexplained or mysterious disappearance, misuse, abuse, or willful act Alteration or modification of the product in any way
Customer Responsibilities     If applicable, the Customer must register the covered hardware and HP Care Pack immediately, using the registration instructions within each package or e-mail document or as otherwise directed by HP. At the sole discretion of HP, service levels with an onsite response time of 4 hours may require installation of remote connectivity tools and equipment. If remote support is available and required on the covered product, the Customer must provide and allow HP remote access in order to receive an onsite response time of 4 hours. The Customer will be required, upon HP request, to support HP's remote problem resolution efforts. The Customer will: Provide all information necessary for HP to deliver timely and professional remote support and to enable HP to determine the level of support eligibility Start self-tests and install and run other diagnostic tools and programs Install customer-installable firmware updates and patches Perform other reasonable activities to help HP identify or resolve problems, as requested by HP The Customer is responsible for installing, in a timely manner, critical customer-installable firmware updates, as well as Customer Self Repair parts and replacement products delivered to the Customer. In cases where Customer Self Repair parts are shipped to resolve a problem, the Customer is responsible for returning the defective part within a time period designated by HP. In the event HP does not receive the defective part within the designated time period or if the part is physically damaged upon receipt, the Customer will be required to pay a fee for the defective part, as determined by HP. The Customer is responsible for registering to use HP's electronic facility in order to gain access to restricted product information and to receive proactive notification or other services available to the Customer. With defective media retention service option, it is the Customer's responsibility to: Retain physical control of Disk Drives at all times during support delivery by HP; HP is not responsible for data contained on Disk Drives Ensure that any Customer sensitive data on the retained Disk Drive is destroyed or remains secure Have an authorized representative present to retain defective Disk Drives, accept replacement Disk Drives, provide HP with identification information for each Disk Drive retained hereunder, and upon HP request, execute a document provided by HP acknowledging the retention of the Disk Drives Destroy the retained Disk Drive and/or ensure that the Disk Drive is not put into use again Dispose of all retained Disk Drives in compliance with applicable environmental laws and regulations

Уважаеми клиенти,

Стремим се нашите цени и оферти да са винаги актуални и конкурентни. Ако все пак Вие желаете да закупите продукт и имате информация, че той се предлага към даденият момент на по-ниска цена където и да било в България, НИЕ ЩЕ СЕ ПОСТАРАЕМ ДА НАПРАВИМ необходимата корекция за Вас.

Забележка за конкурентна цена направете директно във Вашата заявка в полето „Коментари към заявката” или попълнете дадената по долу форма, изпратете Вашето предложение на sales@altech.bg или ни позвънете на телефони: 02/ 973 36 79, 0884 428 178

* Тази програма е валидна за български интернет сайтове. При програма "Конкурентна цена" не важат условията по програма "Безплатна доставка", както и при плащане на място в магазина не се приемат плащания с карти!

Вашите данни:
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Доставката на всички поръчки над 200 лв. и под 30 кг. са БЕЗПЛАТНИ за цялата страна (за София над 100 лв.). За останалите поръчки получавате отстъпка от тарифите на Speedy и Transpress.  Сумата за доставка се изчислява автоматично, когато попълвате данните от заявката си - Необходимо е да натиснете бутона "Изчисление на доставката". Доставката е в рамките на ДВА РАБОТНИ ДНИ след потвърдена заявка. При възникнало забавяне задължително се свързваме с клиента за уточняване на нова дата за доставка.

Ако желаете куриер различен от Спиди, моля опишете го в полето "Коментар" на заявката си.

Доставка не се извършва в неделя и официалните празници.

Стоки се изпращат след потвърждение от клиента.

След получаване и заплащане на стоката, клиентът може да направи рекламация и да изиска възстановяване на платената от него сума когато:
- купувачът има право да направи рекламация в срок до 48 часа от получаването на стоката, ако същата има скрит дефект, който не може да бъде установен при получаването й.
- купувачът има право да върне закупената от него стока в 14-дневен срок от получаването й при условие, че стоката е в добър търговски вид и ненарушена опаковка, кaто всички разходи по транспорта на стоката са за сметка на купувача. Това право не важи за продукти, на които е активиран софтуерен продукт, както и такива, на които е нарушена целостта на опаковката на консумативи и прилежащи материали.
- На основание на чл.55 ал.4 от ЗЗП ТЪРГОВЕЦЪТ възстановява на ПОЛЗВАТЕЛЯ намалена стойност на закупената стока. ТЪРГОВЕЦЪТ отбива от заплатената сума 15% и възстановява на ПОЛЗВАТЕЛЯ остатъчната стойност, включително разходите за доставка, когато стоката е в лош търговски вид /нарушена или липсваща опаковка/.  ТЪРГОВЕЦЪТ отбива от заплатената сума 25% и възстановява на ПОЛЗВАТЕЛЯ остатъчната стойност, включително разходите за доставка, когато стоката е изпробвана /с цел да се установи естеството, характеристиките и доброто  функциониране/.


Стоката следва да бъде без драскотини, наранявания и други външни белези. Клиентът се задължава да върне в търговски вид и с ненарушена цялост и всички прилежащи в получения комплект аксесоари, упътвания, ръководства и рекламни материали. При неизпълнение на някое от условията си запазваме правото да не приемем върнатата стока и съответно да не възстановим сумата за закупуването й на Клиента.

Кредитор 3 месеца 6 месеца 12 месеца 18 месеца 24 месеца
TBI лв. лв. лв. лв. лв.
Unicredit лв. лв. лв. лв. лв.

Ако желаете да кандидатствате за покупка на кредит, моля направете поръчка, като изберете опцията "Купи на кредит".

SmartCare Удължена Гаранция

  • Услуга за удължаване на гаранцията на черна и бяла техника с до 5 години

  • Позволява Ви да защитите Вашия уред за по-дълго време

  • При повреда не се изисква допълнително плащане за ремонт на устройството

  • Активира се след изтичане на фабричната гаранция

  • Може да се възползвате от услугата до 12 месеца от закупуването на уреда

 

 

SmartCare Случайно счупване и намокряне

  • Специализирана услуга за мобилни телефони, лаптопи, монитори, настолни компютри, фото и видео камери

  • Позволява Ви да защитите Вашето устройство от повреди, които не се покриват от фабричната гаранция

  • Гарантирайте си спокойствие при повреди в следствие на случайно счупване и намокряне

  • При повреда не се изисква допълнително плащане за ремонт на устройството

  • Активира се в деня на покупката

 

 

За да изчислим сумата за желаната от вас услуга, свържете се с нас в онлайн чата, на 0884 428 178, имейл sales@altech.bg или ни оставете забележка в поръчката.

 

 

ВАЖНО: Сумата на услугата Smart Care НЕ може да се разсрочва на вноски при покупка на изплащане.

 

 

Условия за услугата SmartCare Удължена гаранция
Условия за услугата SmartCare Случайно счупване и намокряне


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