Tax Free for non European citizens

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Dear clients of Altech,

If you are citizen of a non European country (not in European Union), you can refund the Bulgarian VAT when leaving Bulgaria.

To refund the amount of VAT incurred, when leaving Bulgaria (or the European Union), here's what to do:

1. You must show to the customs officer the purchased items (it is recommended to carry those items in Your hand luggage or to notify the employee at the check – in desk that you have Tax Free items in your suitcase, in order to call the customs officers)

2. You must have Your Application Form and original Invoice signed and stamped by the customs officer.

3. You have to find our points of VAT refund or our mailboxes.

Points of VAT cash refund:

Foreign Citizens may cash out their VAT refund at the Agent’s Refund points at the following addresses:

  • Refund office of E&S Tax Services at Sofia Airport, Terminal 2 — after passport control
    working hours: from Monday to Sunday from 8:00 to 16:00;
  • Change bureau International Currency Exchange (ICE) at Sofia Airport, Terminal 2 — at front of passageway of Gates B;
  • Change bureau “4Х” at Varna Airport;
  • Change bureau “4Х” at Bourgas Airport;
  • Refund office, Kyustendil, 77 Tsar Osvoboditel blvd.
    working hours: from Monday to Friday from 9:00 to 18:00 and Saturday 9:00 to 14:00;
  • Refund office, Kapitan Andreevo Border point — Shipka Sped company
    working hours: from Monday to Sunday from 0:00 to 24:00 (24/7)
    contact number: +359 882 839001
    ;
  • Office of E&S Tax Services, Sofia, 11A Slavyanska str.
    working hours: from Monday to Friday from 10:00 to 17:30.

During the active winter season (20th of December — 31th of March) in Bansko:

  • Change bureau “OFFICE CHANGE” 77 Pirin str. near hotel KAP HOUSE
    working hours: from Monday to Sunday from 10:00 to 22:00
    contact number: +359 882 401905
    ;
  • Change bureau “4Х” in the foyer of Hotel “Vihren Palace”
    working hours: from Monday to Sunday from 10:00 to 22:00
    contact number: +359 884 259400
    ;
  • 1 Change 4 Nayden Gerov str.
    working hours: from Monday to Sunday from 10:00 to 22:00
    contact number: +359 886 162409
    .

Macedonia

Exchange “GlobalEx” at:

  • Vasil Glavinov 3/1/1 lok. 9/1, Skopje
    working hours: from Monday to Friday from 08:00 to 22:00;
  • Kej 13 Noemvri,1/1, GTC — Prizemje, Skopje
    working hours: from Monday to Friday from 08:00 to 22:00;
  • Saat kula, Petar Petrovic Njegos br.12, Bitola
    working hours: from Monday to Friday from 08:00 to 22:00.

Serbia

Change bureau “Winner 1 (GlobalEx)” at:

  • 23, Terazije str., Belgrade
    working hours: from Monday to Sunday from 0:00 to 24:00 (24/7).

Change bureau “Winner 2 (GlobalEx)” at:

  • 42a, Požeška str., Belgrade
    working hours: from Monday to Sunday from 0:00 to 24:00 (24/7).

Please submit the already certified Application Form (Copy 1 and 2) and the Invoice to any of the above bureaus and You will receive Your money in cash.

If You are leaving Bulgaria (the European Union) through a land border or our Cash Bureau is not working at the moment, please place the already certified Application Form (Copy 1 and 2) and the original Invoice in the mailbox of E&S Tax services or send them to us additionally by post to address:

E and S Watches and Jewellery Ltd

11 A, Slavyanska str., Sofia 1000, Bulgaria

and You will receive the amount of VAT refund by bank transfer.

Please do not forget to fill in at the back of the Form Your bank details and email for contact.

IMPORTANT!

If you have problems with the customs officers, cannot find the refund point or any kind of questions, complaints and requests do not hesitate to call us at the following phones:

Petya Petkova - mob. +359/889 800415,

Antoaneta Ruseva - mob. +359/886 001477,

Dimitar Grigorov- mob. +359/885 181214

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